Please call the store location you wish to pick up from to place your rental. We cannot accept rental requests via email.
We have the most diverse rental fleet in the city, and our boat models change each year to accommodate the most up-to-date materials. If you are not sure which boat best suits your needs, feel free to give us a call. Our staff will be happy to discuss your plans and recommend which of our boats would be the best fit for you.
Your boat can be picked up any time during store hours between 2:00 pm and 5:00 pm the day before your first paid day. Your boat is due back no later than 12 noon the day following your last paid day. Currently, pick-ups and drop-offs are not available Sundays or during statutory holidays. (Please contact each store for further information)
We require at least 24 hours notice to cancel an existing booking and to issue any refunds. A $25.00 administration fee will be withheld from all rental bookings and not refunded upon cancellation of the booking. Any bookings cancelled within 24 hours of pick-up will not receive any refund.
If you do not cancel your booking within 24 hours of pick up, you will not receive any refund.
All kayaks, SUPs and Canoes less than 18 feet long require:
All our rentals leave our shop with enough PFDs and paddles to meet all Canadian Coast Guard requirements. Safety kits are not included in all rentals, but can be provided upon request.
If you are planning a day trip you may want to bring a hat, sunglasses, sunscreen, bug repellant and drinking water. If you plan on bringing a cell phone or other electronics you should bring a waterproof container or drybag – if you need to purchase either they are available at all our store locations.
You should dress comfortably in clothes you do not mind getting a bit wet. Even if you do not end up in the water, you may get splashed or have to wade into the water during your trip. Be sure to dress for the weather – including a fleece sweater and rain coat if necessary. Sandals or water shoes are recommended over sneakers in case your feet get damp. We suggest keeping a dry change of clothes and towel stored in your vehicle for after you finish your paddle.
All rental equipment should be returned in clean and usable condition. If your equipment requires repair or cleaning you will be charged a fee.
Usually this isn't a problem – but you must give us a call at the store beforehand to check, as your boat may be scheduled for another booking. If you do not return your boat on time without warning you will be charged double the 1 Day Rental Rate charge for each day that you are late.
No refunds will be issued for any rentals returned early.
We do not have direct water access from our stores – but Winnipeg and Thunder Bay have lots of put-in options only a short drive away! For a comprehensive list of Winnipeg access points, check out Charles Burchill’s "Winnipeg Canoe Destinations and Access Points" map.
We will be happy to assist you in loading your rental onto your vehicle's bare roof using our foam blocks and straps. Please speak with our staff regarding the proper way to tie down your boat when you load it to bring back to our store
Yes! PFDs are crucial pieces of safety gear, and you can’t always predict when you'll need one. Since it's difficult to put on your PFD once you’re already in the water (if you're even able to reach it) it is always better to be safe than sorry.
Many popular paddling locations are out of cell phone range – and it is always possible your phone may run out of batteries or become wet if proper precautions are not taken. If you are planning a trip in a remote area, we recommending renting a SPOT unit which allows you to send 'help' message to friends or the authorities even in areas with no cell coverage.
